Platform health
Control4, Crestron, Savant, processors, controllers, drivers, and communication status.
Automation Service Houston
Automation service should restore confidence in the home. The right service call checks the platform, network, rack, power, programming, and the way the client uses the system.
Details
Control4, Crestron, Savant, processors, controllers, drivers, and communication status.
Scenes, rooms, sources, buttons, touch panels, remotes, and user-facing labels.
Audio zones, video switching, lighting scenes, shade movement, and event logic.
Network, rack, power, firmware, device discovery, and documentation.



Call Obsidian AV
We look at the room, the rack, the network, the programming, and the client experience before recommending equipment changes.
Service recovery philosophy
Control4, Crestron, and Savant problems are often a chain reaction: network, processor health, driver behavior, Zigbee or RF, source routing, old programming, failed power supplies, or abandoned documentation.
No audio, missing zones, switching failures, blank displays, lip-sync issues, and intermittent HDMI problems are traced through source gear, matrix routing, DSP, amplifiers, cabling, and endpoint control.
Many clients inherit systems with no notes, no labels, and no original installer. We map the system, stabilize what is worth keeping, and explain the path forward in plain language.
If a part needs replacement, we will say why. If the issue is programming, network, power, or configuration, we do not push equipment just to create a sale.